Getting started
For product basics, beta availability and common questions, start with the FAQ.
Playback and audio
If audio does not play as expected, confirm device volume, output route, silent-mode behavior and the current app version. Kultara does not autoplay website audio.
Purchases and subscriptions
For subscriptions purchased through Apple, billing and cancellation are managed through your Apple Account.
Restore Purchases
Use Restore Purchases inside Kultara to ask Apple to validate eligible prior purchases associated with your Apple Account.
Refund requests
Refund eligibility for App Store purchases is determined by Apple.
Account and data
See Account Deletion, Privacy and Your Privacy Choices.
Professional support
For hotel, spa, resort or other professional-use questions, see Kultara for Venues or contact us.